SHIPPING POLICY

SHIPPING INFORMATION

At FND Scents, we carefully prepare and package every order to ensure your fragrances arrive safely and in perfect condition.

All orders are shipped from our boutique in Palma de Mallorca, Spain.

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ORDER PROCESSING

Orders are typically processed within 1–3 business days.

During launches, holidays, or promotional periods, processing times may be slightly extended. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that orders are not processed or shipped on weekends or public holidays.

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SHIPPING DESTINATIONS

We currently ship to selected countries within:

• Spain

• European Union

• International destinations

If your country is not available at checkout, please contact us at hello@fndscents.com and we will do our best to assist you.

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ESTIMATED DELIVERY TIMES

Spain

Estimated delivery: 2–5 business days

European Union

Estimated delivery: 4–10 business days

International

Estimated delivery times vary depending on destination and customs processing.

Please note that delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or other circumstances beyond our control.

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SHIPPING COSTS

Shipping costs are calculated at checkout based on destination and order value.

We occasionally offer complimentary shipping promotions on qualifying orders.

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CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or local fees determined by the destination country.

These charges are the responsibility of the customer and are not included in our shipping rates.

FND Scents is not responsible for delays caused by customs procedures.

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PERFUME SHIPPING RESTRICTIONS

Due to international regulations regarding alcohol-based products, certain destinations may have shipping limitations for perfumes and fragrances.

If we are unable to ship your order to your selected destination, we will contact you directly.

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TRACKING YOUR ORDER

Once your order has been dispatched, you will receive tracking details by email.

If you have not received your tracking information within a few days after placing your order, please contact us.

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LOST, STOLEN OR DAMAGED PACKAGES

FND Scents is not responsible for lost or stolen packages marked as delivered by the carrier.

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the packaging and products

• A description of the issue

We will review each case individually and do our best to assist you.

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CONTACT

For any shipping-related questions, please contact us at:

hello@fndscents.com