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Shipping policy

.fnd-shipping { --ink: #35332f; --muted: #736e67; --sand: #f5f1eb; --cream: #fbf9f6; --accent: #a38c70; --line: #e5ded5; max-width: 920px; margin: 0 auto; padding: 20px 0 65px; font-family: inherit; font-size: 16px; line-height: 1.8; color: var(--ink); } .fnd-shipping *, .fnd-shipping *::before, .fnd-shipping *::after { box-sizing: border-box; } .fnd-shipping h2, .fnd-shipping h3 { font-family: Georgia, "Times New Roman", serif; font-weight: 400; letter-spacing: -0.025em; line-height: 1.3; color: var(--ink); } .fnd-shipping h2 { font-size: clamp(1.7rem, 3vw, 2.15rem); margin: 0 0 22px; } .fnd-shipping h3 { font-size: 1.3rem; margin: 0 0 12px; } .fnd-shipping p { margin: 0 0 18px; line-height: 1.8; } .fnd-shipping .fnd-eyebrow { display: block; font-size: .7rem; font-weight: 600; letter-spacing: .18em; text-transform: uppercase; color: var(--accent); margin-bottom: 13px; } .fnd-shipping .fnd-hero { text-align: center; padding: 35px 15px 45px; } .fnd-shipping .fnd-hero h2 { font-size: clamp(2rem, 5vw, 3rem); margin-bottom: 18px; } .fnd-shipping .fnd-hero p { max-width: 610px; margin: 0 auto; font-size: 1.1rem; color: var(--muted); } .fnd-shipping .fnd-section { margin: 0 0 55px; } .fnd-shipping .fnd-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; margin: 28px 0; } .fnd-shipping .fnd-rate { background: var(--sand); border: 1px solid var(--line); padding: 30px; text-align: center; } .fnd-shipping .fnd-rate .fnd-value { display: block; font-family: Georgia, "Times New Roman", serif; font-size: clamp(2.4rem, 5vw, 3.2rem); line-height: 1.2; margin: 12px 0; } .fnd-shipping .fnd-rate p { font-size: .9rem; color: var(--muted); margin: 0; } .fnd-shipping .fnd-table-wrap { border: 1px solid var(--line); overflow: hidden; margin: 26px 0; } .fnd-shipping .fnd-table { width: 100%; border-collapse: collapse; font-size: .94rem; line-height: 1.65; } .fnd-shipping .fnd-table th { text-align: left; padding: 17px 20px; background: var(--sand); color: var(--ink); font-weight: 600; font-size: .75rem; letter-spacing: .08em; text-transform: uppercase; } .fnd-shipping .fnd-table td { padding: 19px 20px; border-top: 1px solid var(--line); vertical-align: middle; } .fnd-shipping .fnd-table td:last-child { font-weight: 600; white-space: nowrap; } .fnd-shipping .fnd-table .fnd-free { color: #60745c; font-weight: 700; } .fnd-shipping .fnd-table small { display: block; font-size: .82rem; color: var(--muted); font-weight: 400; margin-top: 3px; } .fnd-shipping .fnd-panel { background: var(--cream); border: 1px solid var(--line); padding: clamp(23px, 4vw, 36px); } .fnd-shipping .fnd-info-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 28px; } .fnd-shipping .fnd-info-grid p { margin-bottom: 0; color: var(--muted); } .fnd-shipping .fnd-steps { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 22px; margin-top: 26px; } .fnd-shipping .fnd-step { border-top: 1px solid var(--accent); padding-top: 18px; } .fnd-shipping .fnd-step-number { display: block; font-family: Georgia, "Times New Roman", serif; font-size: 1.8rem; color: var(--accent); margin-bottom: 12px; } .fnd-shipping .fnd-step p { color: var(--muted); font-size: .92rem; } .fnd-shipping .fnd-note { border-left: 2px solid var(--accent); padding: 12px 0 12px 22px; margin: 26px 0; color: #625b52; font-style: italic; } .fnd-shipping .fnd-list { margin: 15px 0 0; padding-left: 21px; } .fnd-shipping .fnd-list li { padding-left: 6px; margin-bottom: 11px; } .fnd-shipping .fnd-links { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 24px; } .fnd-shipping .fnd-button { display: inline-flex; align-items: center; justify-content: center; padding: 14px 23px; background: #393630; border: 1px solid #393630; color: #fff !important; text-decoration: none !important; font-size: .8rem; font-weight: 600; letter-spacing: .055em; transition: background .2s ease; } .fnd-shipping .fnd-button:hover { background: #625548; } .fnd-shipping .fnd-button-outline { background: transparent; color: var(--ink) !important; border-color: var(--accent); } .fnd-shipping .fnd-button-outline:hover { background: var(--sand); } .fnd-shipping .fnd-button:focus-visible { outline: 2px solid var(--accent); outline-offset: 4px; } .fnd-shipping .fnd-contact { text-align: center; background: var(--sand); padding: clamp(30px, 5vw, 50px); margin-top: 40px; } .fnd-shipping .fnd-contact p { max-width: 570px; margin: 0 auto 24px; color: var(--muted); } .fnd-shipping .fnd-contact .fnd-links { justify-content: center; } @media (max-width: 650px) { .fnd-shipping { font-size: 15px; padding-bottom: 35px; } .fnd-shipping .fnd-grid, .fnd-shipping .fnd-info-grid, .fnd-shipping .fnd-steps { grid-template-columns: 1fr; } .fnd-shipping .fnd-hero { padding: 15px 5px 35px; } .fnd-shipping .fnd-rate { padding: 25px; } .fnd-shipping .fnd-table th, .fnd-shipping .fnd-table td { padding: 14px 10px; font-size: .82rem; } .fnd-shipping .fnd-table th { font-size: .66rem; } .fnd-shipping .fnd-table td:last-child { white-space: normal; } .fnd-shipping .fnd-links { flex-direction: column; } .fnd-shipping .fnd-button { width: 100%; } } FND SCENTS / Delivery Information

Shipping & Delivery

From our boutique in Palma de Mallorca to your doorstep. Discover our shipping options, delivery times and everything you need to know about receiving your next fragrance.

Orders Within Spain €150

Free Shipping

Complimentary delivery on orders of €150 or more.

European Union €200

Free Shipping

Complimentary delivery on orders of €200 or more.

01 / Domestic Shipping

Shipping Within Spain

We offer standard shipping and an optional shipping service with insurance for orders delivered within Spain.

Shipping Method Delivery Price
Standard Shipping Orders below €150 3–5 business days €8.90
Shipping + Insurance Optional insured delivery 3–5 business days €19.99
Free Standard Shipping Orders of €150 or more 3–5 business days FREE

Free shipping applies to standard delivery. Optional insured shipping is a separate service and may carry an additional charge.

02 / European Shipping

Shipping Across Europe

We deliver to supported destinations within the European Union, with complimentary shipping on qualifying orders.

Shipping Method Delivery Price
European Standard Orders below €200 4–10 business days €12.00
Free Shipping Orders of €200 or more 3–5 business days FREE
03 / International Orders

Shipping Beyond Europe

International Delivery

Interested in receiving your fragrance outside Spain or the European Union? International shipping availability, costs and delivery estimates depend on your destination.

Please contact our team before placing your order so we can confirm the available shipping options.

04 / Your Order Journey

Processing & Tracking

Every order is prepared with care at FND SCENTS. Here's what to expect after placing your order.

01

Order Preparation

Orders are normally processed within 1–2 business days.

02

Dispatch

Once your order has been dispatched, you'll receive an email with tracking information.

03

Delivery

Your fragrance will be delivered according to the estimated timeframe of your selected shipping service.

Delivery estimates refer to transit time and do not include order processing. Public holidays, courier delays and peak periods may affect delivery dates.

05 / Our Local Services

Shopping in Mallorca?

In-Store Collection

Collect your order directly from our boutique in central Palma de Mallorca.

Local Delivery

We also offer local delivery arrangements within Mallorca. Contact our team to confirm availability and conditions.

FND SCENTS Boutique
Calle Constitución 7, Bajos 18
07001 Palma de Mallorca, Spain

06 / Customer Care

Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, please contact our team as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number.
  • Photographs of the item and packaging.
  • A brief description of the issue.

Our team will review the situation and assist you with the next steps.

07 / Returns & Exchanges

Returns Information

For details on return eligibility, the 14-day return period, product conditions, exclusions and refunds, please consult our dedicated Returns & Refund Policy.

FND SCENTS / Customer Care

Questions About Your Delivery?

From delivery estimates to international shipping enquiries, our team is here to help you enjoy a seamless fragrance shopping experience.